Personal Lines Bulletin

New Policyholder Notice: Important Information About Your Upcoming Policy Renewal

May 29, 2013 - IE #009-13

Prior to receiving their renewal offer, all Personal Residential policyholders with policies effective on or after August 1, 2013, will receive a revised informational notice: Important Information About Your Upcoming Policy Renewal.

The notice makes policyholders aware of the following:

  • Changes may be made to their policy terms, coverages, duties and conditions in their renewal policy and will be outlined in the Notice of Change in Policy Terms received with their renewal policy
  • Potential surcharge and assessment liabilities as a Citizens policyholder
  • The ability to calculate their potential surcharge and assessment amount using the True Cost Calculator
  • Offers of coverage that they may receive from private-market insurers

The notice will not be sent to policyholders with policies set to nonrenew.

The notice will be stored in the ePAS and eDOCS systems under the following document types and titles:

  • eDOCS:
    Change in Coverage Notice – Policyholder
  • ePAS View Output:


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